Returns & Exchanges
At Big Ass Luxuries, we stand behind the grand scale and premium quality of our home furnishings. If your statement piece doesn't perfectly fit your space, we offer a 30-day return window for all oversized items in original condition.
Initiate Your Request
Log into your account portal or contact our white-glove support team with your order number to begin the return authorization process.
Document Condition
Upload high-resolution photographs of the item and its original packaging to ensure the luxury finishes are intact for transit insurance.
Schedule Freight Pickup
Once approved, our specialized logistics partners will coordinate a convenient time to collect the item directly from your residence.
Inspection and Refund
After our warehouse team verifies the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing